Tuesday, 10 December 2013

Marketing Done Right: WestJet Christmas Miracle

My favourite airline, by far, is WestJet.

When I wasn't allowed on a flight (because I was throwing up in the airport. That's a post for another day) WestJet was there to comfort me.

They bought me medicine, put me in a cab and paid for me to stay the night in a hotel. They even gave me a food credit!

So, when WestJet put out their Christmas video this year, I had to watch. I love seeing how they give back to their guests.

This was done very well. It brought a tear to my eye and a smile to my face.

Enjoy!

(WestJet is a Canadian airline.)


 
Linking up with Totally Posted Tuesday.
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18 comments:

  1. Kathy@MoreCoffeeLessTalky10 December 2013 at 10:15

    i love westjet too! they're way better than air canada! AC can suck a fat one!

    -kathy
    Vodka and Soda

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  2. Heather @ The Maritime Reader10 December 2013 at 10:30

    I love this video and Westjet too!! The pregnancy hormones had me crying a bit more than I'd like to admit...haha. :)

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  3. Kouisse10 December 2013 at 11:02

    I saw this on the French news yesterday morning! Proud to be Canadian... :) and I have also flown many times with WestJet. The video puts a smile to my face every time.

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  4. brooke lyn10 December 2013 at 11:18

    this is so perfect!!!!

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  5. Alisha @ The Alisha Nicole10 December 2013 at 11:26

    OMG im crying like a little punk! This was so perfect!

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  6. Haley10 December 2013 at 11:45

    I watched this last night with Rob!!! How INCREDIBLE is WestJet!?!? We joked that the guy that asked for socks and underwear was probably kicking himself in the butt for not asking for a 50 inch t.v. like those other people. I just thought it was sweet that they had a "live" Santa in the airport for the kids to get excited about. But it ended up being so much more. I love the holidays!!

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  7. Life As The Coats10 December 2013 at 11:54

    That was so sweet of them to help you out when you were sick, great customer service!! This video is absolutely perfect!! What a great thing to do around this time of the year!! :)

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  8. Annie - XOAnnie.com, etc.10 December 2013 at 12:07

    I totally thought of you when I saw this on the news today! What a great role model for all other (American) airlines...

    I also couldn't stop thinking about how magical this time is and how magical we can make it for others--sure, presents are nice, but just randomly wishing for something, forgetting about it, and then ACTUALLY getting it a few hours later must have been so overwhelming!! Naturally, I teared up as well :).

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  9. Nini Kat 10 December 2013 at 12:28

    I can't watch the video but that is extremely sweet of them. Never heard of an airline being that nice before! I worked at an airport and all I would hear was complaints!

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  10. Anonymous10 December 2013 at 12:55

    Wow, they sound really wonderful!

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  11. Melissa Nicole10 December 2013 at 16:01

    how canadian of us to post the same thing on the same day!

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  12. Amanda10 December 2013 at 16:03

    That's so sweet and I love the personal story of them taking care of you. It makes me want to fly WestJet. Out of curiosity, how do they compare in price with other Canadian airlines of the same size? x

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  13. Helene10 December 2013 at 16:12

    sooo cool! they sound like an amazing airline!

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  14. A Labour of Life10 December 2013 at 21:28

    that was awesome, thank you for sharing this

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  15. Anonymous10 December 2013 at 22:07

    The story of them taking care of you is the ABSOLUTE SWEETEST. I always seem to have bad experiences with airlines... westjet is where its at!

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  16. Tiffany Khyla10 December 2013 at 22:26

    Is it weird that my eyes started tearing up during this? This is the reason I love Christmas. That's just so absolutely special that this many people would come together to pull off something like this. How amazing!

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  17. Jaclyn Y11 December 2013 at 17:19

    I watched this yesterday and SMILING the entire time, SO cool!

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  18. Unknown11 December 2013 at 17:36

    I shared this on my facebook page yesterday :) Such a well made video, marketing genius!
    :)
    xx

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I love comments. Thanks for making me smile!

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